I’m in the U.S. and my Dish set-top-box or DirecTV set-top-box are not working with the app. What should I do?

If your set-top-box is not responding, it could be configured to only receive RF (radio frequency) commands. Peel Smart Remote uses IR (infrared) signals to send commands to devices. Some set-top-boxes (especially from satellite providers) use RF as default, but can usually be configured to also receive IR. DirecTV and Dish Network are the most common providers that use RF. Be sure to configure your set-top-box to receive and respond to IR commands.